Adverse Event and Product Quality Complaint Reports
i3 Drug Safety is the pharmacovigilance partner of Lantheus Medical Imaging.
United States
Phone: 1-800-343-7851
Fax: 1-866-880-9343 |
Outside US/Canada
Phone: 978-667-9531
Fax:
734-929-6688 |
E-Mail: lantheussafety@i3drugsafety.com
Medical Information
For adverse events and product quality complaints, please use contact information above.
Address:
Lantheus Medical Imaging
Bldg. 500
331 Treble Cove Rd.
N. Billerica, MA 01862 |
Phone: 1-800-343-7851- Press Option 4 for: Medical Information
Fax: 1-978-671-8736
Hours: 8:30 a.m. to 5:00 p.m. Eastern Time, Monday - Friday
E-Mail: medicalinformation@lantheus.com |
Q: Who do I call with technical questions?
A: You can reach a Technical Representative by calling 1-800-343-7851 Select Prompt 2 from 8:30 a.m. to 4:30 p.m. Eastern Time Monday - Friday.
Customer Service
Address:
Lantheus Medical Imaging
Bldg. 200-2
331 Treble Cove Rd.
N. Billerica, MA 01862 |
Phone: 1-800-299-3431
Fax: 1-978-436-7501
E-Mail: mics@lantheus.com
Hours: 7:30 a.m. to 6:30 p.m. Eastern Time, Monday - Friday
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Q: How do I order products online?
A: https://ecommerce.lantheus.com
If you do not have an account, you can set one up with a Lantheus Customer Service representative at (800) 299-3431
Q: What is the standard shipment method for Cardiolite® (Kit for the Preparation of Technetium Tc99m Sestamibi for Injection)?
A: Federal Express, 2nd day, economy service.
Q: What is the cut-off time for cancelling/changing an order?
A: 3:00 pm Eastern Time.
Q: Can you customize my shipment to come directly to my department?
A: Yes! Special shipping instructions may be requested on all orders.
Q: Do you provide Saturday coverage? If so, what is the number to call?
A: Yes. To reach a staff member for emergency after-hours or for Saturday coverage, please call 1-978-671-8424.
Q: How do I get a Drug Sample Card?
A: A Drug Sample Card can be requested through your Sales Representative.
Q: How do I return a product?
A: Call your Customer Service Representative at 1-800-299-3431. You will receive a return authorization number that MUST accompany all returns. Please have the following information available when you call:
- Customer Number
- Name of Institution
- Contact name & telephone number
- Lot & Serial number
- Reason for return
Q: What holidays are you closed?
A: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Q: What is your FAX number?
A: 978-436-7501
Q: What is your address?
A: 331 Treble Cove Rd, Bldg. 200-2, No. Billerica, MA 01862
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